We are Motions Masters Ltd. (“we”, “us”, “our”) — your go-to destination for premium auto parts and accessories for cars, SUVs, and 4x4s. We operate our e-commerce website, along with affiliated services and digital platforms under the Motions Masters brand.
Motions Masters Ltd. is a UK-registered company (Company No. 00636095), with our registered office at: Garage HQ, Westgate, London W5 1DR We act as the Data Controller for any personal information you share with us. We are registered with the UK Information Commissioner’s Office (ICO) under registration number Z6555707.
Depending on your location, the following privacy laws apply:
UK residents: UK GDPR, the Data Protection Act 2018, and PECR 2003
EU residents: Regulation (EU) 2016/679 (GDPR)
California residents: California Consumer Privacy Act (CCPA)
Other countries: Your respective local data protection laws
For EU privacy-related queries, you can contact our EU representative: Motions Masters – EU Office
2. What This Privacy Notice Covers
This Privacy Policy outlines how we collect, use, store, share, and protect your personal data when you visit our website, place an order, engage with our services, or interact with us online or offline.
3. Personal Data We Collect
We may collect the following information:
Full name and title
Contact details (email, phone)
Delivery and billing addresses
Order and return details
Date of birth, gender, and vehicle preferences
Account registration and login credentials
Device and browsing data (IP, cookies)
Survey responses, reviews, and UGC (user-generated content)
Photos and videos submitted or recorded (e.g., for events or security)
Interactions with our support team
CCTV footage from our office or event spaces
Voice or image recordings (e.g., for safety equipment used on site)
Cancelation reasons and communication records
4. Why We Use Your Data
We use your personal data for the following purposes:
To process and deliver your orders
To personalize your experience and offer relevant parts or services
To provide customer support, refunds, or complaint resolutions
For analytics, surveys, and improving our services
To manage marketing communications (if opted in)
To prevent fraud and ensure security
To comply with legal obligations (e.g., tax, safety, or law enforcement requests)
To enable third-party service providers (e.g., couriers, payment processors)
5. Legal Grounds for Processing
Depending on the context, we process your data based on:
Consent (e.g., marketing emails)
Contractual necessity (e.g., fulfilling your order)
Legitimate interests (e.g., analytics, service improvements)
6. Data Security
We protect your data through encryption, secure networks, access control, and ongoing compliance reviews. Only trained personnel and authorized third parties may access your data for legitimate reasons.
7. How Long We Keep Your Data
We retain your data only as long as needed for operational, legal, or regulatory reasons. When no longer required, your data is securely deleted or anonymized.
8. Sharing Your Data
We may share your data with:
Logistics and delivery partners
Payment gateways (e.g., Klarna, Stripe)
Marketing and analytics platforms (in line with your preferences)
Fraud detection and law enforcement agencies
These partners are contractually bound to protect your data, and we only share what’s necessary for the intended service.
9. Data Transfers
If we work with partners outside the EEA or UK, we require them to uphold GDPR-equivalent data protection standards through approved mechanisms (e.g., SCCs or data protection certifications).
10. Children’s Data
Motions Masters does not knowingly collect or process personal data of individuals under the age of 16. Parents or guardians should supervise minors using our services.
11. Your Rights
You have the right to:
Access your data
Correct inaccurate information
Delete data (where not legally required to retain it)
Restrict or object to certain types of processing
Port your data to another provider
Withdraw consent (e.g., for marketing)
To exercise your rights, email: privacy@motionsmasters.com For access or deletion requests, we may ask for identity verification.
12. Complaints
If you are not satisfied with our handling of your data, you can escalate to:
For staff and customer safety, body-worn cameras may be used at selected events or premises. Footage is stored securely for up to 30 days and only accessed by authorized personnel or authorities.
15. Facial Recognition (If Applicable)
We may use facial recognition technology in limited security-sensitive areas for crime prevention. Clear signage is displayed, and data is processed in line with public interest and data protection law. This service may be supported by our partner Facewatch.
16. Policy Updates
We may update this privacy notice from time to time to reflect legal, operational, or technological changes. Please check back periodically for the latest version.
